Privacy Policy 

Information we collect

Information you give us

• Contact and diagnostic forms: your name, business name, email, phone, website, industry, and any message you send.
• Chatbot conversations: the messages you send to our chatbot and any details you choose to share in them.
• Client onboarding: if you become a client, the brand, service, and operational details needed to set up and run your engagement.

Information collected automatically

• Usage and device data: pages viewed, referring links, approximate location, browser and device type, collected through privacy-respecting analytics.
• Cookies: a small number of cookies and similar technologies that keep the site working and help us understand aggregate usage.

How we use your information

• To respond to your inquiries and deliver your diagnostic result.
• To set up, operate, and support our services for clients.
• To improve the site, our products, and our service.
• To send service messages and, where you have opted in, occasional updates. You can opt out at any time.
• To meet legal, tax, and security obligations.

AI processing

Syntrex uses AI to produce work across visibility, conversion, presence, and operations. When our agent fleet processes a message or a client's encoded brand, it does so to provide the service to that client. We do not sell your data, and we do not use client content to train third-party public AI models without permission. A client's encoded brand, content, and customer data belong to the client, and our fleet produces work inside client-defined rules with a human approval trail before anything reaches a customer.

How we share information

We share information only as needed to run the service, and never sell it. We use vetted sub-processors, which may include hosting and infrastructure providers, email and messaging providers, analytics, and AI model providers. Each is bound to handle data only on our instructions. We may also disclose information where required by law or to protect our rights, users, or the public.

Cookies and analytics

We use cookies and similar technologies to operate the site and measure aggregate usage. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Data retention

We keep personal information only as long as needed for the purposes above, to provide the service to clients, and to meet legal obligations, then delete or anonymize it. Clients may request deletion of their data as described below.

Security

We use administrative, technical, and physical safeguards designed to protect your information, including access controls and encryption in transit. No method of transmission or storage is perfectly secure, but we work to protect your information and to respond promptly to any incident.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the EU and UK have these rights under the GDPR; California residents have rights under the CCPA/CPRA, including the right to know and to delete, and the right to opt out of sale. We do not sell personal information. To exercise any right, email henry@syntrexio.com and we will respond within the time the law requires.

International transfers

Syntrex is based in the United States, and information may be processed there or in other countries where our sub-processors operate. Where required, we use appropriate safeguards for cross-border transfers.

Children

Our site and products are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our products and the law evolve. We will post the new version here and update the date above. Material changes will be highlighted where appropriate.

Contact

Questions about this policy or your data? Email henry@syntrexio.com or write to Syntrex LLC, 513 Main Street, Windermere, FL 34786, United States.